Municipal Activities & Registration

Online Registration System FAQs (Xplor Recreation)

• When can I log into the new recreation system?

  The new system is up and running.  You can create your account today! Visit Xplore Recreation to start the process. Program registration begins August 29, 2022.

• Why doesn’t my partner see all the family members when they log into the recreation system?

  Each account can only have one client designated as the “primary” client.  The primary client is the only one who can register and change the information for others on their account. 

• Do I need to have a recreation account to search for facilities or programs availability?

  No. You can still search and view the information here.  However, if you would like to register for a program, or reserve a facility online you need to have an online account.

• I don’t want to register online for a recreation account. Can I register in person?

  If you do not want to register online for a recreation account, you can come in to the Municipal Centre and we will register for you.

• Which payment methods are accepted?

  Online, we accept MasterCard or VISA.

  In person, we accept cash, MasterCard, VISA, debit, or cheque. Please visit the Municipal Centre during regular business hours. 

  American Express is not accepted.  

• What features does my recreation account offer?

  Here are some of the things you can do with your account:

  • Save MasterCard or VISA information on your account for future purchases, through our secure and encrypted payment service.
  • View transaction history, and reprint receipts.
  • View current account credits, or balances owing.
  • Manage your personal information including name, address, phone number, email address.
  • Create and link members of your family under one account.
  • View family schedules and stay on top of when who needs to be where for what program.

  What else can I do?

  • View, search, and find information on programs and services.
  • Register and pay for courses in one easy transaction.
• I would like to speak with someone about my recreation account. How do I do that?

  We would be happy to talk with you. You can visit us in person or call us at the Municipal Centre at 613-543-2673 or email us at mail@southdundas.com for more information.